Broadway Frequently Asked Questions

All successful Broadway show ticket purchases will result in a confirmation page confirming your order was successful, as well as an electronic confirmation sent to the email address you provided when purchasing. If you do not receive a confirmation email and/or your electronic tickets if you selected that option, it is likely our email ended up in your SPAM or Junk Mail folder. We ask that you please first check your email's SPAM or Junk Mail folder before contacting us. Still not able to locate our email? Please search your inbox for the word "Broadway." Still no luck? Please feel freet contact us either via our online support form, or our toll-free number 888-VISIT-NY, option 2 for Broadway! International callers may call +1.212.307.2175.

If theater pickup is available it will be offered during the checkout process as a delivery option. However please note that since the COVID pandemic, many Broadway shows are only delivering tickets electronically via email. If you ever have any issue with your electronic tickets at the theater, the onsite Box Office will be able to assist you.

Usually ticket delivery delays are due to anti-scalping measures put in place by popular shows to ensure the equitable distribution of tickets. The delay in delivery allows us to verify that customers have not exceeded ticket limits put in place because of high demand. If your show has a delivery delay in place, it will be noted during the checkout process.

We’ll fix it immediately! Rest assured tickets purchased on our site are direct from the box office, authentic and valid for entry. However in the extremely rare event that there is an issue with your ticket order, we always have a manager available in our theater district offices from 9:00am to 8:30pm Monday through Saturday and 10am to 3:30pm on Sunday to take care of box office issues. If you have a problem picking up your tickets, please stay at the theater and call us or have the box office call us. Any issues can usually be cleared up easily from there.

While 15-20 minutes is generally sufficient, theaters do suggest getting there about 30 minutes early.

We do. If we are showing availability, then you may purchase the tickets with confidence.

If you are looking for tickets for a performance date far in advance, that performance may not be on sale yet. Shows generally only sell tickets for a few months into the future, although it varies by show. If you are looking far in advance and tickets are not yet available, make sure to check back with us from time to time to see if tickets for your preferred date have been put on sale.

Alternately, if you are looking to buy tickets for a performance in the very near future, the performance may be sold out. You should try searching for available seats for a later performance, especially on a weekday. As always, feel free to call one of our Broadway experts to enquire about show ticket availability. Sometimes we have last minute cancellations and may have tickets available that have not yet made it into our online inventory system.

Please note that most theaters will NOT allow children aged 4 years and younger into the theater.

Most theaters will NOT allow children aged 4 years and younger into the theater. If your child is 5 or older and they are able to sit through a film in a movie theatre, they will be able to enjoy a family friendly Broadway show. If you have specific questions about age requirements for specific shows, or if you are looking for recommendations for shows to take your family, feel free to give us a call at 1-888-VISIT-NY (1-888-847-4869). Option 2 for Broadway!

You may purchase tickets from anywhere in the world that you can receive email! Since the COVID pandemic, Broadway is only delivering tickets electronically via email.

In the "Delivery Information" area you may enter the name of any person you wish as the person who will pick up the tickets. They do not have to be the purchaser of the tickets. Although not required, it is always helpful if the person picking up the tickets brings photo ID and has a copy of the confirmation email. We also sell gift certificates which may be used for any Broadway show. Please call us at 1-888-VISIT-NY (1-888-847-4869) to order. Option 2 for Broadway!

Broadway box offices do not accept refunds or exchanges under any circumstances.

If you have missed your performance, you still may be able to use your tickets to attend a future performance within one year. When possible, "Past Dated" tickets will be honored on Monday through Thursday night performances and midweek matinees only , regardless of the original performance date and time. This courtesy is strictly subject to box office discretion and their assessment of the same day ticket availability. Click here for a detailed explanation of 'Past Dating'. Since the contact information depends on your show and its box office, call our Customer Service department for the correct phone number.

Broadway box offices do not accept refunds or exchanges under any circumstances.  Once you have submitted final payment for your group, it is a final sale. 
We also offer cancellation insurance for $5 per ticket to companies that are members of ABA, NTA, SYTA, RSA, and USTOA.  This allows the group to cancel their tickets up to 30 days prior to the performance, for a refund of the face value of the tickets.  If you are a member of one of the these organizations and you would like to add cancellation insurance on to your order, please note it on your order, or mention it to the sales representative.

All good things must come to an end! Countless shows open and close in New York every year, with closing dates announced as far in advance as six months or as soon as within a few days. No matter when a show announces that it is closing, you are always entitled to a full refund of your tickets. If your show does announce a closing date before your performance we will notify you of the closing by e-mail or phone.

It is extremely rare that a show will cancel performances due to weather. We will only be able to refund your tickets because of bad weather if the producers of the show make the decision to cancel your performance. Otherwise, no refunds will be possible.

There is no set dress code for Broadway shows. Many audience members dress in jeans and t-shirts, but it is not unusual to see men in suits and women in evening dresses. The most common type of clothing seen at a show varies depending on the day of the week, and what show is being seen.

Whatever you feel most comfortable in is how you should usually dress for the theater. Many people feel it is similar to a business casual environment. With such a wide variety of people, there will be people dressed causally and formally. Some people treat going to the theater as a very special occasion, while others who attend on a regular basis will dress more casually.

One thing to keep in mind is that many of today's theater seats are somewhat cramped, so try to wear something that isn't overly bulky or uncomfortable. If you have any further questions, please let us know!

To find a family-friendly show, please do a search on our show guide.

'Dark' is a theater term which means that a show does not have a performance that day.

Most Broadway shows are held in old Broadway theaters that have narrow through-spaces and lots of steps, making it impossible for the wheelchair-bound to maneuver around them. However, all of the Broadway theaters currently in use have at least a minimum of wheelchair-accessibility. This means that there are designated places on the orchestra level, usually in the very back, very front, or on the extreme sides of the theater. Only a handful of newer theaters have elevators that allow people in wheelchairs to reach other levels of the building.

If you are in need of wheelchair-accessible seating and wish to know details about a particular theater or show, we encourage you to call our toll-free number, 888-VISIT-NY (888-847-4869), option 2 for Broadway. One of our Broadway experts will be happy to assist you in planning your visit!

While the industry still has a ways to go, Broadway is getting better about providing services for deaf and hard of hearing theatergoers. Assistive listening devices are also popular with patrons who cannot hear well, and these are usually available at the Broadway theater upon arrival. A select few Broadway shows (e.g. Wicked, Mamma Mia) offer a service called i-caption, which is a hand held captioning device that works from any seat in the theater. To reserve one of these devices, call Sound Associates at 212-582-7678.

Occasionally, certain Broadway shows have performances that are interpreted in American Sign Language, and captioning is sometimes available as well. Call the Theatre Development Fund's Accessibility Programs (TAP) office to learn more about when these special Broadway performances are taking place: 212-912-9770 ext. 382. You can view a list of upcoming captioned/interpreted performances on www.tdf.org by selecting "hearing loss" from the drop down menu at the top of the page. an organization known as hands on! also sponsors sign language interpreted events around new york city. visit www.handson.org for information on upcoming events.

There are now services for the blind and visually-impaired as well, such as HOSPITAL AUDIENCES Inc's Describe! program. This service provides the audience member with a headset and a live commentary in which, during pauses in the dialogue, a describer explains what is happening on stage. TAP also sponsors Audio Described performances - to get a list of all of TAP services or to become a member, visit their website TAP members are notified of upcoming performances in advance, and they can purchase discount tickets though TAP.

For many people, part of the fun of going to a Broadway show is meeting members of the cast at the theater's Stage Door. Following the performance, some actors from the show you are seeing may be available to sign autographs and sometimes even pose for photos. Ask an usher for directions to your theater's Stage Door.

Our guide to the best theater district restaurants in new york offers a wide variety of sure-to-please dining options. if you are dining pre-theater, most restaurants in the theater district offer pre-theater menus and are pros at getting you out the door well fed and in time for your show.